Privacy
Privacy notice
Biwella collects information you choose to share through the matching quiz, concierge enquiry form, one free question feature and basic analytics. We use this information to operate the service, respond to enquiries, improve the website and understand what users need.
Do not submit urgent medical information through this website. If you need urgent help, contact local emergency services or a qualified healthcare professional.
What information we collect
Details you submit about your goals, timing, budget, travellers, contact preferences and practical needs.
How we use it
To provide website features, respond to enquiries, prepare concierge follow-up and improve the service.
When we may contact you
We may contact you when you submit an enquiry, request follow-up or share an email for a response.
How we protect your information
We limit access to service-related purposes and avoid displaying sensitive details publicly.
How long we keep it
We keep enquiry and usage information only as long as needed for service, testing and operational purposes.
Your choices
You can choose not to submit optional details and can ask us to remove enquiry information.
Contact details
Contact Biwella through the concierge enquiry form for privacy questions during product testing.